Our business: measuring IT application performance as it is perceived by users
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Information technology executives often have only a single focus when using technical indicators which provide insight into the operation of the main logical and physical components of an information system.
Each component in the delivery infrastructure (networks, system, database, applications, etc.) is associated with performance data on which representative technical indicators are built (eg. percentage load on the CPU, maximum amount of memory used, data throughput of the line, number of bad frames, etc).
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These indicators offer a "component-oriented” view that can be very useful for monitoring and managing the performance of the component concerned.
Nevertheless, proper operation of all the elements in a communications chain offers no certainty about the quality of service provided to users and does not give an overall, end-to-end view.
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 The approach that is becoming increasingly popular emphasizes the overall view as perceived by the user. It is this approach that has been chosen by SiteScanner: “user” quality of service indicators are matched to technical indicators. A correlation of this type may be carried out on network frameworks as well as on datawarehouse quality of service solutions, guaranteeing maximum integration and consistency in service measurement and monitoring.
SaaS or license: a model for every use
Because license mode and the Software as a Service (SaaS) mode correspond to different types of usage and needs, SiteScanner offers its customers both of the company’s two tried-and-true models. To meet the market’s growing need of greater flexibility, faster implementation and reliability, SiteScanner has from the start offered a pay-as-you-go solution combining access to software and managed services. This offer is marketed in SaaS mode in the form of an overall monthly payment. The SaaS model has proved to be a particularly good fit for players in the IP field (data, voice and video) who move within very demanding markets that are under development and constantly poised for reorganization. It is also well suited to major organizations seeking rapid roll-out of an overall measurement system on an international scale, but without necessarily having the internal resources required to operate it.
In parallel, companies in all sectors, including IT and telecom professionals, have made the decision to invest in SiteScanner solutions in license mode. This choice more often than not translates a strategic decision to manage their own QoS internally.
Saas mode: the Datametrie suite
SiteScanner offers its Datametrie suite in SaaS mode. It is designed to audit the performance of applications which convey data, voice or television/video over the IP network. Datametrie Internet /Intranet, Datametrie VoIP/ToIP, Datametrie IPTV/VoD and Datametrie for Call Centres are an integral part of SiteScanner services and provide a transverse view of the quality perceived. They are quick, easy and inexpensive to implement.
SiteScanner’s customers benefit from an extensive metrological network with over 100 measurement points throughout the world recording nearly 100 million measurements daily, 24/7, in real time. Because of the many agreements signed with international and local operators, SiteScanner is able to entirely fulfill its role as an independent third party for retrieving the right performance indicators in "push" mode or on request. The Diag Center will assist you during the reporting phase: between an application, its database and the network in question, any diagnostics of an anomaly can be problematic without an impartial arbitrator who has overarching visibility into the system. In extremely diverse IP contexts, SiteScanner plays a central part by measuring at all levels what is ultimately the real performance of your applications.
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License mode: the Newtest suite
The Newtest suite is designed for corporate IT executives, telecom operators, MSPs and service providers (ISP, ASP, outsourcing companies, web hosts) who wish to offer their customers a view of the service delivered for all types of services, critical applications and business processes. Newtest products allow you to deploy your own tool for measuring performance as it is perceived by users, seamlessly within your own IT system.
The Newtest™ product line offers the possibility of monitoring end-to-end response times, performance and availability of all types of application service. These products meet the needs of IT and business executives, marketing managers, etc.
Newtest™ allows you to monitor and manage “user” service levels (SLM – service level management); it facilitates the drafting and follow-up of service level agreements (SLAs) between the provider and the customer, and checks compliance with contractual quality of service targets by means of statistical dashboards showing objective and easy-to-interpret service indicators.
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SiteScanner Professional Services
- Governance of Information Systems
ip-label also has consultants ready to assist IT and business departments in aligning information systems with operational requirements. On the basis of our expertise as an independent measurement institute, we have formulated a “convergent” offer which enables you to monitor your applications in real time. The purpose is to report on and anticipate the weak links in your information system, and to govern the efficiency of your IP applications. ip-label makes the overall view of the performance of key IP applications work to the benefit of your strategic objectives. This kind of reporting, tailor-made and on-request, is available in ASP mode and is managed by our senior consultants who build your information systems governance model step by step, in line with your requirements.
- Quality Management: technical support
Benefit from our expertise as a trusted third party in such fields as audits, studies and analyses of networks and traffic, technical support and even load testing. The SiteScanner Consulting center supports all companies at all stages of setup and operation of their metrology system.
- Analyses and benchmarks
Sharing best practices: whether it’s about building the right benchmark or drafting a positioning study for specific technology, the experience of ip-labelconsultants is invaluable. Audits, studies and analyses, and even training: the SiteScanner Consulting center supports companies at all stages of setup and operation of their metrology system.
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